Md Aseer Intiser · aseer.design/work/convay-mobile-app-revampmd.aseerintiser@gmail.com
Convay Mobile App Revamp
Convay was growing fast, reaching global audiences and hosting high-stakes meetings, but its mobile app hadn't kept up. Users struggled to join meetings, key features were missing, and the experience felt clunky next to the web app. I redesigned the mobile experience from the ground up: simpler to use, faster to join, and consistent with Convay everywhere people met.
- Role
- UX Designer, UI Designer, UX Researcher
- Category
- Mobile Design, Product Design
- Duration
- Sep 2023 – Jul 2024 (Convay tenure)
- Tools
- Figma
- Reading time
- 7 min
In short · 7 min read
- The problem
- The mobile app lagged behind the web: clunky navigation, an unclear way into meetings, and no transcription or summaries.
- My role
- UX Designer at Synesis IT, working with the product team and engineers.
- Key decision
- Let people join with a meeting ID or a link, with no sign-up first.
- Result
- Meeting entry dropped from five taps to three, and mobile reached feature parity with web.SourceInternal design reviews at handoff, with the product and engineering team. Informal, not an external usability study.
The redesigned Convay mobile app: onboarding, dashboard, and meeting tools rebuilt for phone-sized screens.
Chapter 01
Convay at a Glance
Convay is a video conferencing and collaboration platform built for governments, enterprises, and institutions that need to keep control of their own data. Used in more than 45 countries, it covers a meeting from start to finish, from scheduling and live video to AI transcription, file storage, and follow-up, all inside a system that can run entirely on a client's own servers.
- Countries
- 45+
- Government platform capacity
- 200,000
- Participants supported in a single meeting
- 10,000
Who relies on Convay, its capabilities and press coverage
Convay is the platform behind Bangladesh's national government communications system, built for the Bangladesh Computer Council and designed to scale to 200,000 users. In 2025, it was also selected over Zoom and Google Meet as the official platform for the Sustainable Infrastructure Development Symposium (SIDSSA), a G20-linked summit hosted in South Africa, supporting government officials and policymakers from 27 countries.
At Evercare Hospital Dhaka, a 425-bed hospital and the first in Bangladesh to receive JCI accreditation, Convay has run telehealth appointments and meetings for two and a half years, according to the hospital's head of IT.
Capabilities
- Enterprise-grade security: sovereign deployment on cloud, on-premises, or hybrid, with data kept in the client's jurisdiction
- High-quality video and audio: built for low-bandwidth and unstable network conditions
- AI transcription and meeting summaries: around 93% accuracy, in five languages: English, Bangla, French, Portuguese, Spanish
- Real-time whiteboard, chat, and screen sharing: with cloud storage for meeting files and chat logs
- Cross-platform: web, iOS, and Android, with 10,000+ mobile installs
References
Explore ConvayChapter 02
The Problem
The existing Convay mobile app fell short of a smooth experience. Users struggled with clunky navigation, unclear meeting-entry flows, and no access to features like transcription and summaries that were already available on the web. The interface was inconsistent, and onboarding was rigid: even a quick meeting required creating an account first. These gaps became real barriers in fast-paced environments, where flexibility mattered most, government briefings, field visits, meetings joined from a phone between other things.
Chapter 03
Research & Reasoning
I worked on this redesign as UX Designer, auditing the existing app, redesigning the onboarding and meeting flows, and building mobile-optimized UIs for transcription, summaries, and recordings that matched Convay's web design system. Throughout, I worked directly with the product team and engineers to keep every decision technically realistic on both Android and iOS.
Research and Exploration
We started by identifying the pain points carried over from earlier mobile versions: clunky navigation, required logins, and limited access to meeting summaries and recordings. The user base ranged from government officials to institutional teams, many on Android. I reviewed existing mobile analytics and worked with product managers and support teams to map where users were getting stuck.
Clunky navigation
Unclear meeting-entry flows made a simple join feel effortful.
Required logins
Even a quick meeting required creating an account first.
Limited access to summaries and recordings
Features already live on web were missing from mobile entirely.
It shouldn't take more than two taps to join a meeting.
Ideation & UX Strategy
I redesigned onboarding around three entry points, deep links, Meeting IDs, and an optional password, none of which required signing up first. For the dashboard, I prioritized the actions people reached for most, Join and Start, while keeping search and calendar navigation simple.
For post-meeting workflows, I added screens for editing transcripts and summaries with export options like PDF and DOCX. The goal throughout was feature parity with desktop, without slowing mobile users down.
Iteration and Testing
To check that the flows actually made sense, I shared prototypes with the team and collected informal feedback. The "Join without login" flow was the clearest win, people called out how much friction it removed. We also refined touch targets, spacing, and visual hierarchy for smaller screens, aiming for something that held up in fast-paced, on-the-go use.
This feels way lighter. I'd actually use this version on mobile.
Chapter 04
Design Decisions
The redesign focused on making the app intuitive and consistent with Convay's broader platform. Aligning with the web version was the baseline, the mobile-specific decisions below are where the real work happened.
1. Simplified Onboarding Flow
The old app required signing up before joining any meeting. The redesigned entry flow lets people join with just a Meeting ID or a deep link, no login required. Optional password entry, a pre-join camera and mic check, and clear error handling round out first-time access.
The hardest part wasn't the happy path, it was guest access. Many users needed to join quickly without creating an account, and the old flow forced sign-up regardless. We solved it with a dedicated "Join as Guest" option built around the Meeting ID or deep link, which cut entry time meaningfully for high-pressure cases like official briefings.
Sometimes I just need to join a meeting instantly, signing up feels like an extra hassle.
Close-up · joining without an account
2. Mobile-Optimized Dashboard
The dashboard gives quick access to scheduled meetings through search, a calendar view, and one-tap actions like Join or Start Meeting. It mirrors the web layout while accounting for mobile touch ergonomics: larger tap targets, thumb-reachable primary actions, and a simpler information hierarchy than the desktop version needs.
3. Transcription & Summarization Access
Dedicated pages let users view and edit transcripts, generate summaries, and download notes as PDF, DOCX, or TXT. Support for Bangla and English reflects the primary user base in Bangladesh, carrying over the same multilingual transcription (93% accuracy across five languages) available on web.
Feature parity was the real challenge here. Mobile users had no access to transcription, summaries, or recordings at all, features that were standard on web. We designed mobile-specific interfaces for viewing, editing, and downloading transcripts and summaries, with the same multilingual support, so mobile stopped being the lesser version of Convay.
I didn't expect to edit meeting notes this easily on mobile. This feels smooth.
4. Recordings Page
Users can view, download, and manage recordings directly from the app. Processing loaders, file metadata, contextual menus, and a search bar bring the recordings experience to parity with web.
Because the mobile and web apps had grown apart, switching between them used to be confusing, different layouts, different components, different mental models for the same task. Aligning the recordings page, and the rest of the redesign, with the web design system's layouts and components fixed that, so moving between platforms now feels like the same product.
Constraints and Handoff
Two constraints shaped the whole project rather than any single screen. Smaller screens meant rethinking hierarchy, spacing, and touch targets without losing clarity, we leaned on platform heuristics like thumb ergonomics and tap-area sizing to keep core actions like Join and Start one tap away. And limited engineering bandwidth meant not every desktop feature could ship one-to-one on mobile, so I worked with developers and PMs to scope realistic MVPs and handed off Figma files with mobile components, spacing rules, and interaction specs attached.
Chapter 05
Outcome and Impact
What follows comes from internal design reviews and prototype walkthroughs with the product and engineering team, informal validation with teammates and reviewers rather than an external usability study or live production data.
Old flow: 5 steps
- Open app
- Sign up
- Verify email
- Create profile
- Join meeting
New flow: 3 steps
- Join with Meeting ID or deep link
- Optional password
- Camera and mic check, then join
- Meeting entry dropped from five taps to three, evidence note 11 · Five taps to threeSourceCounted on the old and new join flows. Not measured in a live release., the clearest, most measurable change in the redesign.
- Mobile reached feature parity with web, evidence note 22 · Feature parity with webSourceA design-stage comparison with the web app, not production data.: transcription, summaries, and recordings all shipped to the design.
- Every task attempted during internal prototype walkthroughs was completed successfully, evidence note 33 · Every task completedSourceInformal walkthroughs with teammates, not a test with outside users..
- Five of six reviewers described the redesign as "more intuitive", evidence note 44 · Five of six reviewersSourceInternal reviews at handoff. Informal, not an external study. during design handoff.
- Mobile picked up multilingual access, including Bangla summaries, that the old app never had.
- The redesign meaningfully improves mobile readiness for on-the-go meetings in government and NGO settings.
- Visual and interaction consistency between web and mobile is stronger than at any earlier point in Convay's mobile history.
1Five taps to three
Counted on the old and new join flows. Not measured in a live release.
2Feature parity with web
A design-stage comparison with the web app, not production data.
3Every task completed
Informal walkthroughs with teammates, not a test with outside users.
4Five of six reviewers
Internal reviews at handoff. Informal, not an external study.
These results give Convay a credible case for prioritizing mobile as it keeps scaling across 45+ countries.
Chapter 06
Takeaways
Working on Convay Mobile pushed me to design more intentionally for constraints, not just screen size, but the ways people actually use phones during meetings. I learned the value of designing for real people in real contexts: a government official joining a meeting on the go, a participant quickly checking a summary in Bangla. I had to rethink flows from scratch, make room for quick access, and design for hosts and guests who might be joining from anywhere.
It also deepened my collaboration skills. Aligning with the web experience, keeping components reusable, and staying inside what engineering could realistically build taught me how to balance usability, speed, and consistency, even while the product kept evolving.
I used to think mobile design was about resizing.
Now I see it's about rethinking.